Effective Date: May 27, 2026

FLOPAY PROCESSING LLC (“FloPay Processing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flopayprocessing.com (the “Site”) or use our services.

1. Information We Collect

Personal Information

We may collect information that you voluntarily provide, including:

Name, business name, and DBA
Email address and phone number
Business address
Monthly processing volume and industry type
Current payment processor and effective rate
Merchant processing statements (when submitted for analysis)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior. We may also collect information through cookies, web beacons, and similar technologies.

2. How We Use Your Information

We use the information we collect to:

Process and respond to your inquiries and service requests
Provide merchant processing quotes and statement analyses
Communicate with you about our services, including by phone, email, or SMS
Improve and optimize our website and services
Comply with legal obligations and industry regulations
Prevent fraud and protect the security of our systems

3. SMS/Text Messaging

SMS messages are sent only to users who provide explicit, separate opt-in consent through our website chat widget. Providing your phone number alone does not constitute SMS consent. After collecting your phone number, the chat widget will ask separately whether you would like to receive SMS updates. SMS consent is optional and is not a condition of using our services. You may decline SMS and still receive responses via phone or email. Message frequency varies depending on your account activity and service requests. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at conroy@flopayprocessing.com or (631) 769-3994.

Carriers are not liable for delayed or undelivered messages.

4. Mobile Information Non-Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

We do not sell your personal information. We may share your information with:

Payment processors and partners necessary to provide our services
Service providers who assist with website hosting, CRM, analytics, and marketing
Legal authorities when required by law or to protect our rights

6. Data Security

We implement commercially reasonable security measures to protect your personal information. Our payment processing systems maintain PCI DSS Level 1 compliance, the highest level of security certification. However, no method of electronic transmission or storage is 100% secure.

7. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You may disable cookies through your browser settings, though this may affect site functionality. We may use third-party analytics services, including Google Analytics, to help us understand how users interact with our Site.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information
Opt out of marketing communications
Opt out of SMS messages by replying STOP
Request a copy of the data we hold about you

To exercise these rights, contact us at conroy@flopayprocessing.com.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

FLOPAY PROCESSING LLC
39 Grand Haven Dr
Commack, NY 11725
Email: conroy@flopayprocessing.com
Phone: (631) 769-3994