SUPPORT
We pick up the phone.
No tier-1 chatbot. No offshore script. Real humans, US-based, 24/7. The number on this page is the same one our largest merchants call.
What we help with
Common topics our team handles.
Reach out through any of the channels above and a US-based rep will walk you through any of the below. For anything that requires an immediate human, call us — we pick up.
Getting started
- Activate your account
- Connect your gateway
- Configure your terminal
- Process your first transaction
Money & funding
- Same-day funding
- Holds and reserves
- Statements & 1099-K
- Funding to multiple bank accounts
Risk & disputes
- Representment best practices
- AVS & CVV mismatch handling
- High-risk approvals
Integrations
- Authorize.net setup
- NMI setup
- Shopify connector
- API quickstart
27s
Avg. pickup time
<30min
Avg. email response
94%
First-call resolution
4.9/5
CSAT (Q4 2025)